We have a 14-day return policy, meaning you have 14 days after receiving the item to request a return.

The item must be in the same condition as when you received it , unused, with tags attached, and in its original packaging, in order to be eligible for a return. You will also need the receipt or proof of purchase.

To initiate a return, you can contact us at info@bozeq.com .

If the return is accepted, we will send you a return shipping label along with instructions on how and where to send the package. Items will not be accepted for return without prior request.

For any questions regarding returns, you can contact us at info@bozeq.com .

Damages and problems

Please check your order as soon as you receive it and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can assess the problem and resolve it.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as:

• Perishable products (such as food, flowers, or plants)
• Custom or personalized products
• Personal care items (such as beauty products)
• Hazardous materials, flammable liquids or gases

We also do not accept returns on sale items or gift cards.

Changes

The quickest way to ensure you get what you're looking for is to return the item you have and, once the return is accepted, make a separate purchase of the new item.

14-day reflection period of the European Union

Notwithstanding the foregoing, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without needing to provide a reason. The item must be in the same condition as when you received it, unused, with the tags attached and in its original packaging, and you must present the receipt or proof of purchase.

Refunds

We'll notify you once we've received and inspected your return and let you know if your refund has been approved. If approved, your refund will be automatically issued to your original payment method within 10 business days.

Please note that the bank or card issuer may take some time to process and issue the refund.

If more than 15 business days have passed since we approved your return , please contact us at info@bozeq.com .